Dear Etsy – we are lost #KeepEtsyHuman

Dear Etsy – our sanctuary no longer feels like home.

Support is minimal. We are told our questions cannot be answered or we receive bot responses.

Thousands of legitimate handmade listings are wrongfully being deactivated by a rampant automated system, while obvious resellers remain.

Payment reserves are placed on sellers who have been on the platform for years, long since proving that they are trustworthy.

No warning is given when sellers use well-known trademarked terms like Disney, even though other marketplaces flag these keywords.

Shops are deactivated for no reason and with no email.

Sellers have to dedicate time while shopping to reverse image search items to ensure they are not mass produced. It is becoming increasingly difficult to find truly handmade items.

And an ongoing pressure to perform at the level of retailers like Amazon, with pushes for priority placement in mobile search for items that ship free, the ability for buys to “make offers”, and the current requirements for Star Seller badges.

While other online platforms may have fostered buyer expectations based on machine labor speeds and industrial production costs – this cadence only carries to a platform like Etsy if the administration at Etsy accepts and promotes this expectation as the standard.

Etsy is straying farther and farther from your core mission statement: Keeping Commerce Human

We respectfully request change.

🟠 More knowledgeable human staff.
🟠 Less AI reliance.
🟠 Payment reserve adjustments that do not impact long-term or digital sellers.
🟠 Keyword detection tools on listing editor that warns sellers against the use of popular trademark terms when triggered.
🟠 Stricter vetting for sellers who join the platform, performed by humans.
🟠 No mandatory offsite ads for sellers who do not MAINTAIN $10,000 per year in revenue.
🟠 Help for sellers who need it most.

We cannot run professional businesses on a platform where seller support often tells us they do not have answers or that they will outright stop answering our questions.

This is not a demand. It is a plea.
#KeepEtsyHuman

#etsy #etsyshop #EtsySellers

source